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The organization-wide support functions listed below play a significant role in effective and qualitative software development.
- Quality Assurance
- Testing
- Software Product Development
- System Administration
- Training
- Project Management
- Remote Infrastructure Monitoring
(RIMS)
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- IT environment managed by geographically separate entity
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Manage applications, databases, servers, and all SNMP/ WMI enabled devices
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Multi-vendor, multi-platform management from single location
- Complete remote IT “service desk” & Technology Management solution
- In layman terms; RIM is defined as
- Remote infrastructure management is a process by which activities related to IT infrastructure management are carried out from a remote base.
Remote IT Infrastructure Management has evolved as the Management Strategy that leverages existing investments with increased Service Levels for end-users, improved end-user response time through Proactive Management, Reduced Costs and Increased flexibility.
RIM Services
SA offers Remote IT Infrastructure Management Services in the following areas:
- 24/7 IT Infrastructure Monitoring
- Operation IT management support
- Centralised Technical Service Desk Support
- IT Asset inventory, tracking and management
- Desktop Management Support
- Server Management Support
- Network Infrastructure Support
- Database Management Services
- Email & Messaging Management
- Tactical IT Management
- Service Level Management
- Availability Management of Critical IT resources
- Performance Management
- Preventive Maintenance
- Root cause assessment
- Periodic IT Security Assessment
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